Frequently Asked Questions

Do I need to create an account?

No. Guest mode is fully supported. You can swap instantly without signing up.

What is the fee?

We charge a fixed 0.3% commission on every swap. This is clearly shown before you confirm.

How fast are swaps?

Most swaps complete within 5-30 minutes after payment confirmation.

Is it safe?

Yes. We never hold your funds longer than necessary. All outgoing transfers are manually verified.

Which networks are supported?

We support ERC-20, TRC-20, BEP-20, and native chains for the listed coins.

Can I cancel an order?

You can cancel before payment. After payment, orders cannot be cancelled.

What if I send the wrong amount?

Please send the exact amount shown. Underpayments may be refunded minus fees.

Do you offer refunds?

Refunds are available only in exceptional cases and are handled manually.

Still have questions? Use the live chat or visit our Help Center.